Need a hand?

We’re here to help with Panza.

For questions, account issues, bug reports, or anything that does not feel right, send us a message. Please include the email address connected to your Panza account and a short description of what happened.

Contact support

Email us at support@panzaapp.com.

Email Panza Support

Common questions

I cannot sign in

Make sure you are using the same sign-in method you originally used for your account. If you use an email code, check your spam or junk folder and request a new code if the previous one expired.

A scan or extracted field is wrong

OCR and AI-assisted suggestions can make mistakes. You can edit card names and fields before relying on them. For important details, always compare the extracted information with the original document.

I cannot open a document

Check your internet connection first. If the issue continues, restart Panza and try again. When contacting support, include which document is affected and whether the issue happens every time.

I have a subscription or purchase issue

Subscriptions purchased on iOS are billed and managed by Apple. You can view, change, or cancel them in your Apple Account subscription settings. In Panza, use Restore Purchases if your paid access is not showing after a successful purchase.

I want to delete my account

Use the account deletion option inside Panza where available, or email support@panzaapp.com from the address connected to your account.

I found a bug

Please tell us what you were doing, what you expected to happen, and what happened instead. A screenshot, screen recording, device model, iOS version, and Panza app version can help us investigate faster.

Privacy and legal

Your documents are personal. Do not send sensitive documents by email unless they are necessary to resolve your request. You can read our Privacy Policy and Terms of Service for more information.